Shipping policy.
At Mad Mama Bakes, we take great care to ensure your brownies arrive fresh, fudgy, and fabulous! Please review the information below before placing your order.
🚚 Shipping Options & Rates
We offer nationwide shipping across the U.S. through trusted carriers like USPS and UPS. Shipping rates are calculated at checkout based on your location and order size. A small handling fee is included to cover protective packaging and order prep.
🧁 Processing Time
We ship every Wednesday. To be included in that week’s shipment, please place your order by 10 PM Sunday. You’ll receive a tracking number as soon as your order is on its way.
Please factor in delivery times when placing your order — especially if you're ordering for a specific date or occasion. Once your order ships, delivery typically takes 1–4 business days depending on your location.
Ordering for a special event or gift? We recommend ordering well in advance. Brownies stay fresh for 1 week in the fridge or 3 months in the freezer — perfect if they arrive early!
Need a rush order? Contact us before placing your order, and we’ll do our best to make it happen!
⏱ Estimated Delivery Timeframes
📦 Standard Shipping: 2–5 business days
🚀 Expedited Shipping: 1–3 business days (additional fees apply)
🌴 Florida Orders: Most Florida addresses qualify for 1-day delivery with standard shipping.
Please note: Delivery timeframes are estimates and not guaranteed. Once an order leaves our hands, delivery is managed by the carrier and may be impacted by weather, holidays, or unforeseen delays.
☀️ Warm Weather Shipping
We want your brownies to arrive in perfect condition! During warmer months, we may include ice packs or insulation to protect your order. We strongly recommend expedited shipping during hot weather to minimize transit time and reduce the risk of melting. Florida addresses typically qualify for 1-day delivery with standard shipping.
📍 Local Delivery & Pick-Up (St. Petersburg, FL)
For customers in the St. Pete area, we offer local delivery and pick-up options.
If you're nearby, just select the appropriate option at checkout.
🧊 Brownie Care Tips
If your brownies arrive a little soft, pop them in the fridge for 20 minutes — they’ll firm up and be just as delicious!
Enjoying them straight away? Our brownies are amazing at room temperature, but also delicious chilled from the fridge or even straight from the freezer for a firmer, fudgier bite.
Want to take it to the next level? Warm one up and add a scoop of ice cream — pure indulgence!
Storing them? Keep in the fridge for up to 1 week, or in the freezer for up to 3 months.
🔄 No Returns or Exchanges
Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges. Mad Mama Bakes is not liable for any items that become damaged or melted during the shipping process.
If your order arrives damaged or is significantly delayed, please contact us at MadMama@MadMamaBakes.com within 48 hours of delivery.
⏳ Delivery Responsibility & Carrier Delays
While we pack every order with care, delivery is handled by third-party carriers. Mad Mama Bakes is not responsible for:
Packages left unattended after delivery
Carrier delays or mis-scans
Incorrect or incomplete shipping addresses
Weather-related delays or natural disasters
💡 Our brownies are perishable and sensitive to heat. If a package is left outside—especially in warm weather or direct sunlight—the quality may be affected. We strongly recommend being available to receive your delivery or shipping to a location where someone can accept it.
📦 Packages may be delivered anytime between 8am–8pm. For time-sensitive occasions, we recommend ordering early. Our brownies freeze beautifully and can be stored until you're ready to enjoy!
💌 Thank You
Thank you for supporting Mad Mama Bakes — because life’s too short for boring brownies! 🍫✨